by BPO Voice | Call Center, Outsourcing, Technology
A contact center or call center is today an important aspect for every business. It is the one stop destination for every customer to get their queries answered, doubts cleared and issues solved. And for the very reason, it is extremely important that every business...
by BPO Voice | Call Center
“Treat people as if they were what they ought to be and you help them become what they are capable of becoming,” said Johann Wolfgang von Goethe, a German author, to all call centre agents. Call centre agents or call centre solutions providers are considered to be...
by BPO Voice | Call Center, Technology
Today, every business is incorporated with a call center software. A call center software helps business’ improve customer service and customer support. And for the same reason, it is of utmost importance that the contact center industry understands the latest trends...
by BPO Voice | Call Center
Being a call centre agent is a hectic and tedious job. Anyone who has been a part of a call centre knows and understands the psychological trauma a call centre agent goes through every day at work. They have to be presentable to the customer through their voice, they...
by BPO Voice | BPO, Call Center, Outsourcing
The General Industry Compensation Report published by professional services firm Towers Watson says Lower-skilled and process-based jobs in the UK remain vulnerable in the face of continued popularity of business process outsourcing (BPO) to central and eastern...
by BPO Voice | Call Center, Outsourcing
Gone is the age when the customers used to have only one way of complaint redressal, a toll free number , with an IVR announcing several options and a long wait before the call could actually be transferred to a call center representative. The customer used to go...
by BPO Voice | Outsourcing
An average american thinks that outsourcing is all about handling phone calls for technical support and chasing people with outstanding credit card payments. The fact of the matter is this a highly flawed notion. the business process outsourcing industry in india is...
by BPO Voice | Controversy, Technology
Infosys – the Indian answer to Accenture is in the news for all the wrong reasons. First the company’s profit in the three months missed analysts’ estimate, notably, 3rd time in four quarters. The company which used to say that it will grow faster than the...
by BPO Voice | BPO, Call Center, Outsourcing
In the call center industry trends are changing quite fast. This is because the expectations of the customers are changing quite fast too. They are becoming more demanding and making vendors more accountable.It is not that previous trends in the call center services...
by BPO Voice | Call Center, Controversy, Outsourcing, Technology
iGate’s ex CEO, Phaneesh Murthy, the guy who hit the headlines in the month of April for advocating the game changer “result based billing model” was again in news in the month of May for all the wrong reasons. He allegedly sexually harassed his female colleague and...
