Why Will Cloud Based Call Center Remain An Upward Trend?

A contact center or call center is today an important aspect for every business. It is the one stop destination for every customer to get their queries answered, doubts cleared and issues solved. And for the very reason, it is extremely important that every business incorporate with the best contact center available in the industry. […]

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Seven Trends In Call Center Softwares You Cannot Afford To Ignore!

Today, every business is incorporated with a call center software. A call center software helps business’ improve customer service and customer support. And for the same reason, it is of utmost importance that the contact center industry understands the latest trends in the industry. This helps the software improve client communications, which will ultimately result […]

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Why Should Anyone Feel Threatened By Outsourcing?

The General Industry Compensation Report published by professional services firm Towers Watson says Lower-skilled and process-based jobs in the UK remain vulnerable in the face of continued popularity of business process outsourcing (BPO) to central and eastern European countries.The General Industry Compensation Report published by professional services firm Towers Watson says Lower-skilled and process-based jobs […]

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