Problems Faced By Call Centre Agents!

“Treat people as if they were what they ought to be and you help them become what they are capable of becoming,” said Johann Wolfgang von Goethe, a German author, to all call centre agents. Call centre agents or call centre solutions providers are considered to be...

Ten Things Call Centre Agents Hate To Hear!

Being a call centre agent is a hectic and tedious job. Anyone who has been a part of a call centre knows and understands the psychological trauma a call centre agent goes through every day at work. They have to be presentable to the customer through their voice, they...

Top 5 Trends in Call Center Services

In the call center industry trends are changing quite fast. This is because the expectations of the customers are changing quite fast too. They are becoming more demanding and making vendors more accountable.It is not that previous trends in the call center services...